What is Soch Connect?
Soch Connect is a revolutionary virtual platform that uses a simple set of questions to connect South Asians to the right therapist. We understand the importance of culture and language in therapy, and our platform ensures these factors remain prioritized.
While traditional therapist directories can be overwhelming, Soch Connect stands out by seamlessly guiding you to the right therapist. We accomplish this by meticulously matching your unique needs with the most suitable clinical expertise, ensuring a personalized and effective therapeutic experience.
How does Soch Connect work?
By prioritizing culture and language, our platform revolutionizes the typical therapist selection process. You will begin your journey with Soch Connect by answering a few questions about yourself so we can understand your needs for seeking therapy. The algorithm will process your answers and match you with your ideal therapist. You can then begin your healing journey by signing up for a Soch Connect membership and connecting with your therapist virtually.
How long does the matching process take?
Typically, you will receive your ideal match within 24-48 hours after signing up for a Soch Connect Membership.
Who are the therapists on Soch Connect?
Every therapist at Soch Connect is a Registered Psychotherapist. Therapeutic support is offered by a diverse range of professionals, including but not limited to psychologists, social workers, occupational therapists, nurses, and addiction workers.
How are the Therapists verified?
The Soch Connect team ensures that all therapists on our platform are licensed and in good standing with their respective governing body. Applicants must provide a valid licence and proof of identity, which we verify with their governing body. Additionally, we display full credential information for your therapist when you are matched.
Is there a cost for me to use Soch Connect and find a therapist?
The cost of therapy through Soch Connect ranges from CAD 85 – CAD 110 per week (billed every 4 weeks) and it is based on your financial status. You can cancel your membership at any time, for any reason.
Do I need to provide private health information?
At Soch Connect, we take your privacy very seriously. We understand that seeking mental health support is a very sensitive matter, thus we have done our due diligence in ensuring your privacy is secured.
Our website requests general information about your mental health concerns to match you to a therapist. Our matching process uses your general responses to match you with a therapist. You may be asked to share your age range, racial or ethnic background, your preferred gender, age range and faith for a therapist and your preferred cost of therapy. By providing this information to us through our matching questionnaire, you agree to processing your information for the purpose of matching you with a therapist.
Please review our Privacy Policy for detailed information.
How is a therapist chosen for me?
Therapy is a personal and transformative journey, and finding the right therapist is crucial for a positive and effective experience. The right match can make a significant difference in your mental health and well-being.
Our Guide for Choosing your Ideal Match:
Understanding Your Needs:
Developed by two Masters level Registered Nurses, who are South Asian mental health experts, our platform uses a well-intentioned algorithm to match South Asian clients with the right therapist.
By prioritizing culture and language, our platform revolutionizes the typical therapist selection process. You will begin your journey with Soch Connect by answering a few questions about yourself so we can understand your needs for seeking therapy. The algorithm will process your answers and match you with your ideal therapist who has also completed a questionnaire. You can then begin your healing journey by signing up for a Soch Connect membership and connecting with your therapist virtually.
What are the therapists’ qualifications?
The Soch Connect team ensures that all therapists on our virtual platform are licensed and in good standing with their respective governing body.
Cultural sensitivity and a therapist who understands our language is vital for effective communication and a positive therapeutic relationship. Therapists on our platform have undergone South Asian Mental Health Training developed specifically by the Soch Connect founders to ensure that all therapists on the platform have a strong understanding about South Asian mental health.
How do I connect with my therapist?
Soch Connect is a virtual platform which makes it easy to access therapy. All you need is a phone or laptop/computer. You can meet your therapist through our virtual video conferencing platform (similar to Zoom).
Is Soch Connect available across Canada?
Currently, our services are focused on connecting individuals in the South Asian community with therapists in Canada.
What if I am not satisfied with my therapist match?
If you are not satisfied with your initial match for a therapist on Soch Connect, here are some steps they can take:
Reflect on Concerns:
Take some time to reflect on specific concerns or reasons for dissatisfaction with the initial match. Consider whether it’s related to communication style, cultural understanding, or other factors. Have a conversation with your therapist
Request a New Match:
If the concerns persist, you can request a new therapist by emailing support@sochconnect.com
How can therapists join Soch Connect?
Therapists interested in joining Soch Connect can find more information on our “For Therapists” page and follow the registration process.
How can I contact Soch Connect for support?
For any inquiries please contact us at support@sochconnect.com
FAQ for Therapists
How do I join Soch Connect as a therapist?
To join, simply visit our website and follow the registration process for therapists. You’ll need to provide some basic information about yourself and your practice. Once your application has been approved, you will receive an email with next steps. Once this is completed, you will begin to be matched with clients on Soch Connect.
Is there a fee for joining as a therapist?
There is no fee for a therapist to join the Soch Connect platform.
What information do I need to provide during registration?
You will be asked to provide details about your qualifications, areas of expertise, availability, and contact information.
Can I update my profile after registration?
Yes, you can update your profile at any time. It’s essential to keep your information current to better connect with the community.
How does the community search for therapists on the platform?
The community will go through a matching process where our internal algorithm will match them to a therapist best meeting their needs. Once you are identified as a match you have 24 hours to accept the client.
Can I set my own appointment availability on the platform?
Yes, you have full control over your availability. You will update your profile with your availability to allow clients to book their virtual sessions with you.
How are sessions conducted (in person or virtual)?
Soch connect is strictly a virtual platform. All therapy sessions will take place virtually on the Soch Connect platform.
Do I handle appointment bookings?
Appointment bookings are decided mutually by the clients and therapists and completed through the Soch Connect platform.
Is there a messaging system on the platform?
At this time, the Soch Connect Platform is strictly for video conferencing between the client and therapist.
How do I handle cancellations or rescheduling?
Clients are responsible for cancelling and/or rebooking their appointment through the Soch Connect portal. Please see our cancellation policy for additional details.
Can I receive reviews from the community?
At this time our website does not feature public reviews. You are welcome to have clients leave a review on your own website. We will be seeking general feedback from community members on the matching process.
How is my information and privacy protected on the platform?
We take privacy seriously. Your information is securely stored and only details pertaining to invoicing (name, address, licence number) are shared with the client.
Please review our Privacy Policy for detailed information.
Is there customer support available for therapists?
Yes, we have a support team ready to assist you with any platform-related issues. Feel free to reach out to support@sochconnect.com